Noticias de Yucatán
Poor service from Pamplona: 885 complaints in four months
News Yucatan
The City Council drew attention and put a warning to the company Pamplona garbage collection due to failures in the services that the addresses are assigned, Roger Calero Echeverria, director of municipal utilities reported.
He warned that if delays continue in that service schedules, Pamplona subsequently receive warnings and fines. If nevertheless the situation is not corrected, then you will cancel the grant, as happened with the company Supsa.
He said that every month have grown among users receiving complaints from Pamplona collection, which has allocated about 65,000 households, 25% of land in the city.
In April, he explained, there were 282 non-conformities against the dealer; in May they rose to 370 in June grew further and reached 411 in July continued the problem and were 665 complaints. So far this August already accumulated 828.
From April to date, the number of complaints from users almost reached 200%.
"The quality of service fell dramatically," he said.
Roger Echeverria stated that if the company is further behind in the time to remove garbage from the homes, the Commune made that task and expense would be charged to Pamplona.
The interviewee said that the city keeps a constant eye on the four pickers: Servilimpia, Pamplona, Sana and Corbase.
Every month there are meetings between officials and managers of these service providers, but in the case of Pamplona began to have weekly meetings following the increase in complaints. Even council members of the Public Service Commission were part of these meetings.
In these managers of the dealership offered solve the failures but do not meet, for that reason they were issued a warning, as the regulation of the sector.
The official pointed out that the City meets promptly give all dealers matching grants for the service, which equals 10% of the fee they charge users more $ 3 for each address.
He said Pamplona argues that the service fee is low, has not changed since 2009, affecting their income. But perhaps the problem is that the company does not have an effective system of collection in homes where it gives service.
El Ayuntamiento llamó la atención y le puso un apercibimiento a la empresa de recolección de basura Pamplona debido a las fallas en el servicio que da en los domicilios que tiene asignados, informó Roger Echeverría Calero, director de Servicios Públicos municipales.
Advirtió que si continúan los atrasos en los horarios de ese servicio, Pamplona recibirá amonestaciones y posteriormente multas. Si pese a ello la situación no se corrige, entonces se le cancelaría la concesión, como ya ocurrió con la empresa Supsa.
El funcionario dijo que mes a mes han crecido las quejas entre usuarios que reciben recolección por parte de Pamplona, la cual tiene asignados unos 65,000 domicilios, el 25% del total de predios de la ciudad.
En abril, detalló, hubo 282 inconformidades contra ese concesionario; en mayo subieron a 370, en junio crecieron todavía más y llegaron a 411, en julio continuó el problema y hubo 665 quejas. En lo que va de agosto ya se acumularon 828.
De abril a la fecha, la cantidad de denuncias por parte de los usuarios casi llegaron a un 200%.
“La calidad del servicio cayó drásticamente”, dijo.
Roger Echeverría expuso que si la empresa se atrasa todavía más en el tiempo en que debe retirar la basura de los domicilios, la Comuna hará esa tarea y el gasto se lo cargará a Pamplona.
El entrevistado manifestó que el Ayuntamiento mantiene una vigilancia constante sobre los cuatro recolectores: Servilimpia, Pamplona, Sana y Corbase.
Cada mes hay reuniones entre funcionarios y directivos de esos prestadores del servicio, pero en el caso de Pamplona empezaron a tener juntas semanales a raíz del aumento de quejas. Incluso regidores integrantes de la Comisión de Servicios Públicos estuvieron en parte de esas juntas.
En éstas los directivos de la concesionaria ofrecen resolver las fallas pero no cumplen, por esa razón se les emitió un apercibimiento, como indica el reglamento del ramo.
El funcionario puntualizó que el Ayuntamiento cumple con otorgar puntualmente a todos los concesionarios los subsidios correspondientes por el servicio, el cual equivale a 10% de la cuota que ellos cobren a los usuarios más $3 por cada domicilio.
Dijo que Pamplona argumenta que la tarifa del servicio es baja, no ha variado desde 2009, lo cual afecta sus ingresos económicos. Pero quizá el problema radica en que esa empresa no tiene un sistema efectivo de cobro en los domicilios donde da el servicio.
News Yucatan
The City Council drew attention and put a warning to the company Pamplona garbage collection due to failures in the services that the addresses are assigned, Roger Calero Echeverria, director of municipal utilities reported.
He warned that if delays continue in that service schedules, Pamplona subsequently receive warnings and fines. If nevertheless the situation is not corrected, then you will cancel the grant, as happened with the company Supsa.
He said that every month have grown among users receiving complaints from Pamplona collection, which has allocated about 65,000 households, 25% of land in the city.
In April, he explained, there were 282 non-conformities against the dealer; in May they rose to 370 in June grew further and reached 411 in July continued the problem and were 665 complaints. So far this August already accumulated 828.
From April to date, the number of complaints from users almost reached 200%.
"The quality of service fell dramatically," he said.
Roger Echeverria stated that if the company is further behind in the time to remove garbage from the homes, the Commune made that task and expense would be charged to Pamplona.
The interviewee said that the city keeps a constant eye on the four pickers: Servilimpia, Pamplona, Sana and Corbase.
Every month there are meetings between officials and managers of these service providers, but in the case of Pamplona began to have weekly meetings following the increase in complaints. Even council members of the Public Service Commission were part of these meetings.
In these managers of the dealership offered solve the failures but do not meet, for that reason they were issued a warning, as the regulation of the sector.
The official pointed out that the City meets promptly give all dealers matching grants for the service, which equals 10% of the fee they charge users more $ 3 for each address.
He said Pamplona argues that the service fee is low, has not changed since 2009, affecting their income. But perhaps the problem is that the company does not have an effective system of collection in homes where it gives service.
